eSIM QR code never received

Megceline · ‎06-07-2026

I ordered an eSIM but never received the email with the qr code

Northerner · ‎06-07-2026

When did you order.

You might need to speak to EE CS on 150 or via the chat on the EE app.

There is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎06-07-2026

Hi @Megceline

When did you order.

You might need to speak to EE CS on 150 or via the chat on the EE app.

There is no account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.