cancel contract

IDSM
Visitor

‎28-12-2022 12:55 AM

I have recently requested an early cancellation of my contract and was given a pac code but I do not wish to leave ee instead a would like to change my plan to a pay as go. Do I still need to use the pac code?

0 Helpful
2 REPLIES 2
ldoan
Investigator
Investigator

‎28-12-2022 01:03 AM

No, you don't need the PAC code. That's just for porting your existing number to another network. I think you can just buy a top up voucher and apply it, then purchase a subscription plan for PAYG. I just did this today after closing my monthly account, had a store assistant help me to do this though.

XRaySpeX
EE Community Star
EE Community Star

‎28-12-2022 01:12 AM

If you do not use the PAC nowt will happen to your contract. You now need to contact EE giving 30 days notice of cancellation of your mobile contract & request it be moved to PAYG. 

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