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bringing my old number from a different network to EE

sarah2881
Explorer

‎26-10-2022 08:37 AM

hi. im on pay as you go and was previously on three network, I've moved to EE as I bought a phone that was locked to this network but wanted to keep my existing number. i have a PAC code from three but when I fill in the form to change the number it keeps giving me the message that the EE number I have must be a UK number and start with 07. which it does! i cant get past that stage, does anyone know what to do? thanks in advance

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎26-10-2022 10:34 AM

Hi @sarah2881

Welcome to the community.

Could you try typing it manually and making sure there are no spaces before or after the number?

Thanks
Chris

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sarah2881
Explorer
In response to Christopher_G

‎26-10-2022 10:59 AM - last edited on ‎26-10-2022 11:08 AM by EE Community Moderator

I’ve tried that and it still doesn’t work, it’s telling me it must be a uk number and start with 07. It’s baffling me

0 Helpful
Christopher_G
EE Community Support Team
In response to sarah2881

‎26-10-2022 11:01 AM

Could you try doing it on a different device or browser please, @sarah2881?

Chris

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