Wrong mobile number

[Vesper23]

Switched from BT to EE mobile service and requested to keep old number. Have sent me new SIM cards with new numbers.  Customer service phone number hanging on for 40 mins so far.  How do I get my old numbers as requested?

[Katie_B]

Hello @Vesper23. 

Welcome to the community.

Did you get given a PAC code?

Speak soon, 

Katie

[SirB4z]

Yes

[Leanne_T]

Hi @SirB4z 

Thanks for coming here. 

Have you transferred your number from another network? 

Could you provide some further details on your query? 

Leanne 🙂

[SirB4z]

Hi , yes I’ve transferred from BT and the pac number they gave me dosnt seem to work
My number is xxxxxxxxxxx
PAC xxxxxxxxx

Thanks

[Mod edit: Please do not post personal information on the public board. Thanks!]

[SirB4z]

Hi transferred from BT and the pac code I was given isn’t being accepted 

[Leanne_T]

Thanks @SirB4z 

When did you receive the EE SIM? 

Did you provide the PAC when you ordered? 

Leanne.