Hi everyone,
So I bought a brand new EE sim off ebay last week as it was a special deal with the data amount.
The sim arrived quickly so I sent the seller a message who then added £15 of credit as part of the deal. So I have set up the EE app and I am now wanting to pay for a £15 plan with the credit I have before adding my card details.
If I try to pay using the credit amount on the app for a £15 plan it states that something has gone wrong. If I pay on the website using the credit, a message comes up saying payment successful but no money from the credit is removed so still shows £15 of credit and not plan has started.
Don't suppose anyone has any idea what is going wrong? Do I need to pay by card first to then be able to use the £15 credit another time?
Thanks for any help or advice
