Transfer

Syreeta31 · ‎28-04-2023

Hi I'm still struggling to work out why my phone number hasn't done the switch over.

I did this Tuesday 25th 5:45 and I got an email confirmation saying that it'll be done within 24hours. We're on Friday and it's still not change can someone please help.

bristolian · ‎28-04-2023

If your PAC was submitted at 5.45pm on Tuesday 25th, that counts as Wednesday 26th and should have been actioned Thursday 27th.

You should have received a text advising of port-in completion - if there's any issues, CS on 150 have access to your individual account and can advise further.

View solution in original post

bristolian · ‎28-04-2023

If your PAC was submitted at 5.45pm on Tuesday 25th, that counts as Wednesday 26th and should have been actioned Thursday 27th.

You should have received a text advising of port-in completion - if there's any issues, CS on 150 have access to your individual account and can advise further.