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Transfer old number

Mouniasouanef
Visitor

‎05-06-2022 11:49 AM

Hello, I requested to transfer my old number to EE on tuesday, I’ve completed all the steps, it’s been 5 days and my number still hasn’t been transferred. Does it need more time ?

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎05-06-2022 11:59 AM

Hello @Mouniasouanef ,

 

Welcome to the community,

 

It has been bank holiday since Thursday and nothing will happen over the weekend, I would suggest seeing whether tomorrow Monday it has been done or Tuesday, or ring customer service and find out what is going on, as this sort of thing is not done over the weekend, which I presume may also include bank holidays.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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