Community Activity

Payments not going through - charged twice

I've tried to make payments to pay my bill twice this month (1st time  through Apple Pay around two weeks ago, 2nd time by card payment yesterday the 19th after receiving a text saying my payment is overdue), so  they did not go through, and now I've...

eirian by Investigator
  • 64 Views
  • 5 replies
  • 0 Helpful

Engineer Visit

HiI've just renewed my broadband package and I've had to choose a date for an engineer to visit my home for the broadband. Do I actually need this and is there an option to cancel? Surely its a simple process as with the other BT router. 

Scamguard / Dark Web monitoring

How do you edit the number etc you’ve added to the dark web monitor.  I did get an initial sms with a link but I can’t find that.  Logging onto my account I can only see an option to remove Scamguard.  thanks. 

lwuxb by Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful

6th Report of SMS service down in the last week

What on earth is going on with EE network? I have a bunch of Payg sims ordered at various times over the last year for different portable electronic projects and NONE of them are working to receive SMS. All of them are active, most were in use only a...

matt0909 by Investigator
  • 80 Views
  • 5 replies
  • 2 Helpful

Resolved! getting a phone call from 07973100601

getting a phone call from 07973100601 who's pretending to be EE team , offered me a new plan and later he send me msg from 249 with share link is this no. and person real or is it a scam , as i hang up the phone also he send me email from*****.2.***@...

moudar by Visitor
  • 8537 Views
  • 4 replies
  • 2 Helpful

Resolved! Roaming add-ons. How do they interact?

Ι have full roaming, roam in EU and Roam Further pass active in my new plan. Ηοw do these interact?In my previous plan I was able to use my allowance to call from/to US/EU while roaming and I asked for the same to be retained when I signed the new pl...

Elina_K by Contributor
  • 36 Views
  • 2 replies
  • 1 Helpful