Tranferring PUK codes

[gurky]

After 13 years with EE, I recently migrated to another provider due to the high cost of the same deal; however, the signal where i live is not sufficient, and I've cancelled that deal after a week. By this point, I was told by EE that i cannot sign up and migrate back for a month, and if I don't sign up to another provider within 30 days, I would also lose my number that i had for the past 30 years.

Caught in a rock and a hard place, I decided to sign up with another service provider who uses the EE network for an unlimited deal for less than half of what EE offers; unfortunately, whilst migrating to this network im now unable to make calls from my number ( can only receive calls), so im now looking to get back to EE, knowing that deal i can get cheaper from somewhere else who uses the EE network, not looking for any advice, really. My frustration: in this day and age, there is no loyalty, and why/ how other suppliers using the EE network can provide me a deal that is less than half the price of EE?? 

[Schockwave]

Hello @gurky ,

Welcome to the community,

You mean PAC not PUK, you will just have to wait until you can rejoin EE.

[gurky]

Pac Puk pic pok, is that what you noticed in the message? I think you need to read it again before responding.

Moral of the story is:

1- There is no loyalty scheme; or whatever there is seems like a joke.

2- Why are your competitors using your network and able to sell me the same deal for half the price of EE who happens to own the network

3- And yes, I'll rejoin EE, as i already have another 4 lines with EE and can't help feeling robbed in broad daylight.

4- You need to raise the question above with someone high above that usually takes 6-figure bonuses, so they come off their high horses and realise the public don't appreciate being robbed.

[garybs29]

Re point 2, are you sure it's the same deal? Ie speeds, access to network.features, short code messagining etc. Plenty of the cheaper options don't have the same features but you hit the nail.on the head saying "own the network" none of the others have that to maintain!

[Northerner]

Hi @gurky 

1. New customer discounts.
2. Subsidised network becase they are a MVNO.
3. Different T&C.

That is why. 

Thanks 

[ee_user14]

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@Northerner wrote:
Subsidised network becase they are a MVNO.

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Are you suggesting that EE sell their network service to anyone at a loss? Because that's what subsidies basically are. I very seriously doubt EE make a loss on MVNO users.

Another favourite though, is lack of customer service for dealing with apparent network issues. "I've reported this problem to Blah Blah mobile but they're no use and aren't helping".

[Schockwave]

@gurky ,  it was all in the subject line PUK so that is why I wrote PAC.