Texts not seen when Sim is in new identical (old style) flip phone

[EEJan]

Have put my Sim in a new Doro 2404 from an old Doro 2404.  Text messages are not there.  How can I get them back in my new phone?

[Chris_B]

@EEJan   Unless you have a backup of that old phone and you restore your new phone from that backup you’ll not see any texts that got received on the old phone.     

[EEJan]

Thanks, Chris.    How do I backup and then restore, bearing in mind it's not Android?

[Chris_B]

@EEJan  Not sure if you can, but you might be able to move the texts to the SD card and then put that card in the new phone.  Alternatively THIS  might help. 

[EEJan]

Thanks Chris, but going from bad to worse at the moment.  I put the Sim back in its original phone and the Menu doesn't even show Messages.  Can't send or receive.   Voice calls work fine,

[Katie_B]

Hello @EEJan. 

Can you send and receive when your SIM is in the new phone?

Katie

[EEJan]

Tried again, but no Messages option on either phone now.

[Katie_B]

That's strange @EEJan. 

I would recommend giving our technical care team a call who can look further into this for you. 

The team can be contacted on 0800 079 8586 free from any landline or provider. 

Katie

[EEJan]

Thank you, Katie