24-05-2023 05:34 PM
My great grand mothers sim isn’t working she can’t send eny texts phone eny number even when she’s on Wi-Fi can you tell me what’s wrong please
25-05-2023 07:49 AM
Good morning @TheMoose659.
Welcome to the community.
I am sorry to hear this is happening.
Are you aware when there was last any chargeable action from the SIM?
Such as buying a pack, topping up, making a chargeable call or text?
Katie
26-05-2023 04:32 PM
It was about 6 months ago
26-05-2023 05:18 PM
Hi @TheMoose659
If the phone has not been used for any chargeable activity for more than 179 days, the account will go into hibernation and any credit will be removed. Please get in touch with our Customer Care team to look into getting the account active again.
Leanne.
