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Sim

Bfonseca96
Visitor

‎18-01-2023 05:03 PM

Hi, 

So I just received my new upgrade. I tried to insert my new replacement sim into my phone but it wasn’t working. 

I tried activating it using the instructions given on the letter using the sim swap method. 

I used my other EE phone to receive the pin in order to activate my number but now that sim isn’t working. 

help. I need both sims active 🥲. Urgent 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎18-01-2023 05:18 PM

@Bfonseca96  Your number has to now migrate to the new SIM card.   Try restarting the new device a few times.    Your old sim can not be activated or used after you have requested a sim swap. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎18-01-2023 05:25 PM

A replacement SIM is often supplied with upgrade phones incase there's a problem with your existing SIM or it doesn't fit.

If your current SIM works and fits your new phone, then there is no need to use the replacement. Just move the SIM from your old phone to the new phone.