Hello @wojsobecki ,
Welcome to the community,
Are you on pay as you go or contract?
If on pay as you go, when did you last use your SIM card? We need more information from you to help you.
Are you in the UK, if abroad, did you first use and activate your SIM card?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
