Solved: Sim

Hlie · ‎18-12-2025

Took out a sim only contract but kept the same number out the new sim in and it’s showing as a different number how long will it take till my number swaps over

Schockwave · ‎18-12-2025

Hello @Hlie ,

Welcome to the community,

Have you ported your number from another network? If you did I take it you got the PAC code and have now passed it on to EE. If that is the case, then until the transfer is complete, you have a temporary number, and once transfer is complete, you will receive a text message from EE letting you know that the transfer is complete and you should then reboot your phone and see your number transferred.

This usually takes up to 24 hours except weekends and bank holidays where transfer will not happen.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎18-12-2025

Hello @Hlie ,

Welcome to the community,

Have you ported your number from another network? If you did I take it you got the PAC code and have now passed it on to EE. If that is the case, then until the transfer is complete, you have a temporary number, and once transfer is complete, you will receive a text message from EE letting you know that the transfer is complete and you should then reboot your phone and see your number transferred.

This usually takes up to 24 hours except weekends and bank holidays where transfer will not happen.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Northerner · ‎19-12-2025

Hi @Hlie

If you have ported over have you tried restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.