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Sim only plan

Stu_87
Visitor

‎10-11-2024 10:50 AM

My contract ended and I've renewed on a "SIM only" plan however I've not received a new SIM yet and my phone is now without service so I cannot receive or make calls on my existing phone/SIM. Should I be expecting a new SIM in the post? My contract renewed on 4th October and it's now the 10th

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎10-11-2024 10:59 AM

Hi @Stu_87 

You don't need a new SIM unless you asked for one. Tried restarting your device.

You can use Skype over wifi and the number in my signature to call EE.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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bristolian
EE Community Star
EE Community Star

‎10-11-2024 12:24 PM

Also EE's contracts are not fixed-term ones that just end, the natural consequence would be all phones disconnected as a matter of course on the same date - that would cause huge volumes of complaints.

Contracts are rolling ones with no end date, but a minimum term. All you've done in this case, is to change your priceplan.

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