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Sim not working

Euan4063
Investigator
Investigator

‎03-09-2022 10:32 PM

Just changed my phone provider and went with ee for my sim delivered the other day and putted it in my phone but it just says no service and nothing seems to be working, tried to active it again but nothing, the number on the packed doesn’t work on the ee account or my current numbe that I am transferring 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎03-09-2022 10:37 PM

Hi @Euan4063 

Is your phone unlocked/SIM free? 

Who was your last carrier? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Euan4063
Investigator
Investigator
In response to Northerner

‎03-09-2022 10:45 PM

My last carrier was giffgaff and in my phone settings under the network provider lock says there is no sim restrictions 

0 Helpful
Christopher_G
EE Community Support Team
In response to Euan4063

‎04-09-2022 09:01 AM

Hi @Euan4063

Welcome to the community.

Is there another phone that you could try the SIM card in, just to see if it's activated and working?

Chris