Sim not working after using eSIM abroad.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-11-2024 11:53 AM
My EE sim is in my phone and was working fine while abroad.
I later activated a Holafly eSIM to use in Thailand.
On the plane back to the U.K., I deleted the eSIM.
But now my regular EE sim doesn’t work at all. I can’t call 150 or use my EE account at all. If I’m out of WiFi, I get a satellite icon top right (iPhone 16 pro max - for emergency satellite calls, I presume).
there is also an icon of a human (round circle for head on top of upper body half circle) next to the time. Don’t know why or what that is.
Do I need to get EE to reactivate my sim? How do I do that without a functioning phone? They don’t have a WhatsApp service as far as I can see.
thanks a lot.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-11-2024 12:02 PM
Is this a physical SIM or electronic SIM, that's stopped working?
And if a physical one - are you able to test it in another working phone? There wouldn't be any reason for a SIM to be deactivated "just because"
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-11-2024 12:34 PM
It’s a physical sim. I live on my own and don’t have another phone to test it on. I’ve taken it out and reinserted it. Turned phone on and off etc. see icons in pic below
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-11-2024 12:46 PM
Hi @Duckinga
Are you able to manually search for a mobile operator?
Tap Settings > Mobile Service > Network Selection. If it's already on Automatic, try turning that off to search for EE and try to select it.
Let us know what happens.
Chris
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-11-2024 02:01 PM - edited 19-11-2024 02:02 PM
@Duckinga that person icon is because you have got a personal focus mode switched on
Please see THIS
you can change the different focus mode by pressing and holding onto the lock screen and swipe on left or right to a different focus mode.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
19-11-2024 02:08 PM
Is your phone a dual-SIM model? If so, test your SIM in both slots.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-11-2024 01:17 PM
It's a physical sim. I got hold of the helpline and they said I have to go into the store to get a new sim activated. Nothing they can do remotely. Not entirely sure why, but is what it is. 🙂
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-11-2024 01:18 PM
Hey Chris. Thanks for the suggestion - nothing comes up when I toggle off Automatic - because the sim isn't functional, I guess. I have to go to a shop to get a new sim, EE said.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-11-2024 01:19 PM
Ah, I had forgotten I'd put that on at the conference I was at. Thanks, Chris.
