Sim has not arrived

[pfhoult]

I ordered a new sim on 16-07-2024 it said it would arrive in 2 days it has still not arrived my my home address. As I am travelling I cannot contact EE. How can I get my new sim

Thanks Paul

[James_B · Accepted solution]

Welcome to the EE Community, @pfhoult 🙂

Please allow 2-5 working days for delivery of your SIM card.

Thanks

James

[pfhoult]

Hi James

It is now 7 working days and no sign of my Sim Card.

Regards
Paul

[James_B]

Hi @pfhoult,

I'm sorry to hear your SIM card hasn't arrived yet.

Our Customer Care Team will be happy to check the status of your order if you get in touch.

If you're an existing pay monthly customer, you can also chat online via the help tab in the EE app.

James