Sim card

Sophie_Dorward
Visitor

I’m trying to activate my sim that has just been sent to out to replace my old sim that stopped working when I tried to set it up in my new phone, this one isn’t working either and I’m trying to ring the ee number but because the sim doesn’t work I’m not getting through!

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @Sophie_Dorward,

Welcome to the EE Community. 🙂

If you SIM isn't pre-activated, please start a live chat with Customer Care at ee.co.uk/contact-ee/account-billing/mobile.

They'll be happy to help.

James

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3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @Sophie_Dorward,

Welcome to the EE Community. 🙂

If you SIM isn't pre-activated, please start a live chat with Customer Care at ee.co.uk/contact-ee/account-billing/mobile.

They'll be happy to help.

James

Fudds17
Visitor

Iv not received my SIM card 

Leanne_T
EE Community Support Team

Hi @Fudds17 

Thanks for coming here. 

When did you order the SIM card? 

Leanne 🙂