Sim card stopped working, can't call, text or get data!

[Albone]

Two days ago my sim card completely stopped working. Contract not payg. Turning phone off and on doesn't help, nor does airplane mode on/off. Taking sim out and cleaning didn't help. The messaging function on the technical support page isn't working so I'm trying on here.

[Leanne_T]

Hi @Albone

Thanks for coming here. 

Are you able to try the SIM card in another phone to see if this works? 

Have you ordered a new SIM or upgraded at the same time the SIM stopped working?

Leanne. 

[Albone]

Hi. Unfortunately I don't have another phone to test the sim. I did order an upgrade but that was after it stopped working (unrelated as I was going to upgrade anyway). Will i get a new sim card with my upgraded phone?

[Leanne_T]

Thanks @Albone

If the SIM card is the same size we don't always send a new SIM card as this will work in the new phone. 

I would suggest giving us a call from any other phone on 0800 079 8586 and the team will check if a SIM has been sent and help you further 🙂

Leanne.

[Albone]

OK, thanks. I will borrow a friend's phone tomorrow.

[Leanne_T]

Let me know how you get on @Albone

Leanne 🙂

[Yewa]

I have this same problem. Mine’s stopped working for almost 72 hours

[Katie_B]

Good morning @Yewa. 

I am sorry to hear this. 

Have you got a pack active?

What happens when people try to call your number?

When was the last time you topped up or used your phone for any chargeable action?

Katie 🙂

[Yewa]

I’ve been to your office already
Thank you for the reply but it’s a matter of unauthorized cancellation and no one knows how to fix it

Sent from my iPhone

[Christopher_G]

OK thanks, @Yewa

I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris