Sim card issue

Karlouslenny
Investigator
Investigator

Hi 

 

I recently had a 2 year contract thats now ended. Before cancelling the contract completely, i told EE that i wanted to keep my Current number and transfer to Pay as you go, and that the transition will happen on the 8th of May. I would like to know whats happening with that thank you? 

also not able to use my sim, phone or text or receive anything. Urgently need assistance as its my personal number. 

appreciate you

 

13 REPLIES 13

I dont know why it hasn’t. No theres no signal bar nor can i text 150, it just saids “not delivered”  or message send failure. 

James_B
EE Community Manager
EE Community Manager

Thanks for checking, @Karlouslenny 

Please get in touch with Customer Care on 07953 966 150 from any phone so a member of the team can take a look at your account.

They'll be happy to help. 🙂

James

Thank you

James_B
EE Community Manager
EE Community Manager

No problem, @Karlouslenny 🙂

James