06-12-2023 05:53 PM
Heya, what causes an EE simcard to deactivate and how should I prevent it from happening?
06-12-2023 05:57 PM
Is it on contract or PAYG?
06-12-2023 06:15 PM
It's PAYG.
06-12-2023 06:16 PM
06-12-2023 06:38 PM
Hi @Binchilling
Read here:
Thanks
06-12-2023 07:16 PM
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.