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Sim Activation

jrjsjdbeb
Visitor

‎16-03-2022 10:08 AM

Please can you explain why sim activation is not instant?

Why can this process not be automated?

Business customers cannot reasonably expect to go multiple days without service.

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1 REPLY 1
Chris_B
Grand Master
Grand Master

‎16-03-2022 11:04 AM - edited ‎16-03-2022 11:05 AM

@jrjsjdbeb  it can take up to 24 hours.   The network has to see that your Sim needs to be activated this takes time, this isn’t like just flicking a switch and turning on a lightbulb.  The signal to activate the sim has to filter through the network that’s the whole EE network not just your local mast.    And it’s is automated. 

 Try restarting the device a few times as this can help.  

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