Hey,
I have the same problem.
Converted DIM to eSIM. Couldn’t receive or do phone calls.
then I was advised by EE staff in the shop to order a physical SIM card and the problem still exists.
Npw I can’t convert the new SIM card to eSIM without a barcode.
It’s going in circle. Worse experience ever.. no one really has an idea how to fix the issue.
how can it be that the phone function is not working although I have a brand new physical card installed..
so annoyed
