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mollydaltonnx
Visitor

‎07-10-2022 04:06 PM - last edited on ‎07-10-2022 05:12 PM by EE Community Moderator

Hi, I have recently changed to EE after being with Tesco. I ordered my sim online and specified that I wanted to keep my original number which was xxxxxxxxxxx but this has been changed. Would you be able to help me to change it back to my original number please? 
Thanks,

Molly

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎07-10-2022 05:37 PM

Hello @mollydaltonnx ,

Welcome to the community,

Did you get a PAC code from Tesco? If you did not, you would need to request this and then give it to EE.

If you have done that, when did you do this, as it may take 24 hours for everything to move over.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Jon_K
Former EE Employee

‎07-10-2022 05:37 PM

Hi @mollydaltonnx.

 

Welcome to the community.

 

Did you get a PAC from Tesco to transfer your number over to EE?

 

Jon