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SIM NOT WORKING

lucy12walhy
Contributor
Contributor

‎30-10-2024 08:26 PM

i've redone a sim and it's a replacement sim that is my same number is not letting me make calls or texts and no signal is showing up

0 Helpful
11 REPLIES 11
lucy12walhy
Contributor
Contributor
In response to Ali_A

‎31-10-2024 06:07 PM

I've tried the messages one and i've got no reply 

0 Helpful
Peter_W
EE Community Support Team
In response to lucy12walhy

‎01-11-2024 09:05 AM

Thanks for confirming that @lucy12walhy, it definitely sounds like your new SIM hasn't activated here.

If you're able to call us from another number, you can contact our team on 07953 966 150 and they can check this all over at our end. 

Alternatively, you can also head to your local EE Store with a valid passport or UK driving license and get a free replacement right away. 

Peter