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SIM NOT WORKING

Cghx
Investigator
Investigator

‎26-11-2023 06:34 PM

  1. Upgraded my phone sim still not working 10 hours later I have two children and no phone !! 
0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎26-11-2023 06:38 PM

@Cghx  Have you tried putting your old sim in the device? 

Cghx
Investigator
Investigator
In response to Chris_B

‎26-11-2023 06:38 PM

Yes it won’t work as it’s being transferred to my new sim! I’m stressed 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Cghx

‎26-11-2023 06:50 PM - edited ‎26-11-2023 06:52 PM

@Cghx  have you tried restarting your new device with your new Sim card in it?   The migration of your number to the new sim can take up to 24h but it’s usually 4-5 hours.   The restart of the device will refresh the line so forcing the sim to activate. 

Cghx
Investigator
Investigator
In response to Chris_B

‎26-11-2023 06:54 PM

I have tried all of that 

0 Helpful
Leanne_T
EE Community Support Team
In response to Cghx

‎27-11-2023 07:37 AM

Hi @Cghx 

Thanks for coming to the community. 

Is the SIM card working this morning for you? 

Leanne 🙂

0 Helpful