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Rewards mobile

Rosiea12
Investigator
Investigator

‎03-10-2022 06:23 PM

Hi can anyone help! It’s been really difficult trying to sort my upgrade due to me getting my contract out with rewards mobile to receive my NHS discount- my phone is due for an upgrade but it won’t let me use my PAC to upgrade through rewards mobile as it is a third party (despite the contract still being with EE)? Does anyone know how I can go about getting a new contract out with EE but still getting my rewards discount and keeping the same number? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎03-10-2022 06:28 PM

@Rosiea12   A PAC code is to change networks and can not be used within the same network.  

are you 100% sure you are upgrading with that 3d party seller as it sounds like your taking out a new contract and that’s not an upgrade. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Rosiea12
Investigator
Investigator
In response to Chris_B

‎03-10-2022 06:32 PM

Ah that makes sense thank you. I want to upgrade but I’m not sure how I go
about it as if I upgrade with ee I won’t receive my NHS discount - for
example I can get a contract with EE through rewards mobile for £34 a month
where as EE are offering the same for £76 a month - so I’m assuming it’s
not possible to just get a new contract out with EE though rewards mobile
and just transfer the number?

Rather than go through EE direct
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