Replacement SIM card

lwoods298
Explorer

‎09-08-2022 11:50 AM

I have been to the local EE shop and they advised me I need a new SIM card and gave me a number, but this does not give any options for replacement SIM cards and doesn't recognise my mobile number (I was an Orange customer)

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4 REPLIES 4
Leanne_T
EE Community Support Team

‎09-08-2022 01:50 PM

Hi @lwoods298

 

Thanks for coming here, 

 

Is the number still active? 

 

Do you wish to order a new EE SIM card on pay as you go or pay monthly? 

 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎09-08-2022 03:46 PM

When texting NUMBER to 150 what network does it say you are on?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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lwoods298
Explorer
In response to XRaySpeX

‎10-08-2022 08:48 AM - last edited on ‎10-08-2022 08:54 AM by EE Community Moderator

Can’t text, says emergency calls only. New Sim on its way now so hopefully this will remedy the problem

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Leanne_T
EE Community Support Team
In response to lwoods298

‎10-08-2022 09:22 AM

Let us know how you get on with the replacement SIM card @lwoods298

 

Leanne.

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