Replaceement Sim

Peepsareus · ‎19-08-2024

My phone has been compromised and I've lost all my personal information including contacts. messages and photos.

If I get a replacement Sim, will I be able to keep my old number?

Thanks.

Northerner · ‎19-08-2024

Hi @Peepsareus

Yes, https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

However it sounds like you need to change the password or account associated with you phone (Google, Apple)

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎19-08-2024

Hi @Peepsareus

Yes, https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

However it sounds like you need to change the password or account associated with you phone (Google, Apple)

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.