Re activate sim

[Christopher_G]

Hi @Rosannarosebud 

Welcome to the community.

Is it a brand new SIM, or is it a replacement/upgrade? Is it a contract SIM or pay as you go?

Chris

[Istahildahir]

It’s a pay as you go sim. 

[Christopher_G]

Hi @Istahildahir 

Welcome to the community.

Is it a replacement SIM or a new one? Are you within the UK at the moment or travelling abroad?

Chris

[hush1]

its an old sim

[James_B]

Hi @hush1,

Welcome to the EE Community. 🙂

Has your SIM card been deactivated?

Is it a pay monthly or pay as you go account?

James

[Reagz]

I have a sim that’s on a contract, I changed phones and it gave an option for e sim, I selected it and it said error but still de activated my sim 

[Rach_H]

Hi @Reagz,

Welcome to the Community!

I can appreciate how frustrating it must be to have had your SIM deactivated, if your eSIM activation hasn't completed. Are you able to visit an EE store, with some photo ID, so they can get you sorted with a replacement SIM?

Rach

[Aqh]

Pay as you go

[Vinnie123]

Ive had to get a new sim with original number as the old phone was lost. It wont work in the replacement phone