Hello @Rkzk ,
Welcome to the community,
This is not customer service, this is a public forum. You will have to request the QR code yourself. You can do this via the My EE App or by logging into your account. You need to click on Device and Sim in settings and then Replace my Sim/ESim.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
