Problems with a sim card

[Guest98]

Hi,

I have received another sim card to replace the old one.  I have inserted it correctly and have activated and requested a code.  However, I haven't received any code and there is a message on the phone saying insert sim card.  I can't use the old sim to receive anything.  What should i do?

Thanks

[bristolian · Accepted solution]

What was the reason for the replacement SIM - was this a lost/stolen replacement? Or because of changing SIM-size for a new phone?

The OTP should be sent to your existing SIM in order to verify the SIM-swap is not being done by a third party.

You may need to contact EE-CS from another phone, in order to verify your details - and thus the legitimacy of the SIM-swap) via a CS agent.