Porting from o2 to ee

[Emmaj_36]

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I recently switched from o2 to ee. I received the phone and physical sim card on Friday 3rd October 2025 and I inserted the ee sim. When the order was, placed I let them know i wanted to keep my current number that I have with o2. I gave them the pac code but since then I've herd nothing. 

[bristolian · Accepted solution]

Ordinarily, if a PAC is supplied as part of an online order, it's held in pending and submitted when you first activate your new EE SIM. The worst case is that you did this out-of-hours on Friday 3rd, it would have been submitted Monday 6th for port-in Tuesday 7th.

That timeline has clearly passed, so you should contact EE-CS on 150 to check the status of yours.

[Emmaj_36]

I activated the ee sim early evening about half 4 on Friday 3rd October 2025. 

[Peter_W]

Welcome to the community @Emmaj_36 😊

Just to be sure, have you inserted the EE SIM and connected it to our network, seeing all of the welcome messages come through etc?

If this all went through, then like @bristolian mentioned we would expect the port date to have been Tuesday. 

Very occasionally this won't activate though, but if you give our team a shout they can set this back up for you at any time, provided the PAC is still valid. 

Keep us posted on how you get on!

Peter