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Porting duration

XAde
Visitor

‎15-11-2024 11:17 AM

Hello, how long does it take to port my number from my previous provider to EE and how can I know if the porting will be taking place as I got the SIM from the store and was assisted by one of your store staff with the whole process yesterday which was 14/11/24. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-11-2024 11:28 AM

It takes 1 working day from when you 1st activate your EE SIM.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Peter_W
EE Community Support Team

‎15-11-2024 01:38 PM

Good afternoon @XAde, welcome to the EE Community 😊

Like @XRaySpeX mentioned, normally your number will port over on the following working day, provided it's requested before 5:30pm. 

If they set this up in store, then we'd expect this to transfer over today, or on Monday if it were after 5:30pm; we do recommend that it can take up until midnight to fully complete, though.

So we can be 100% sure though, you can reach out to our customer care team and they'll be able to confirm if this is set up on your account, along with the port date. 

Peter