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Porting Number

Kingdom7
Contributor
Contributor

‎29-10-2022 08:33 PM

Hello. I have a 24 month contract with EE and I’ve just got one with o2. I have dual SIM in my phone. I want o2 to be my main SIM so I have successfully ported my EE number to o2.

I was hoping to get a new number for my EE. I got a text saying I owe 700 for the contract. I probably should have looked into this further. I don’t want to leave EE. I wanna keep my contract and unlimited data. Is there any way to do this?

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14 REPLIES 14
Chris_B
EE Community Star
EE Community Star

‎29-10-2022 08:39 PM

@Kingdom7  by moving your number away from EE you have closed your account, which will result in paying off that contract..  you can not retain that contract with a different number.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Kingdom7
Contributor
Contributor
In response to Chris_B

‎29-10-2022 09:22 PM

So is there absolutely nothing I can do?

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XRaySpeX
EE Community Star
EE Community Star
In response to Kingdom7

‎29-10-2022 09:28 PM

If you ordered by phone or online from O2 you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return. You could port you no. via PAC from O2 back to EE but there is no way you can resume your original EE contract & get back the termination fee.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star
In response to Kingdom7

‎29-10-2022 09:31 PM

@Kingdom7  unfortunately there is nothing at all that can be done.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Kingdom7
Contributor
Contributor

‎29-10-2022 10:20 PM

The port isn’t due to be completed until 1/11/22. I have emailed o2 and asked to cancel. I hope they can do it in time.

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Profile closed
Not applicable
In response to Kingdom7

‎30-10-2022 02:22 AM

@Kingdom7 I would ring 202 from your O2 sim in the morning to make sure your port in request has been cancelled.

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Kingdom7
Contributor
Contributor
In response to Profile closed

‎30-10-2022 02:37 AM

Are they 24/7 do you know or open Sunday?

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Profile closed
Not applicable
In response to Kingdom7

‎30-10-2022 02:39 AM - edited ‎30-10-2022 02:40 AM

@Kingdom7 they open at 8AM today.

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Kingdom7
Contributor
Contributor
In response to Profile closed

‎30-10-2022 04:34 AM

Thank you 

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