The EE Community

Cloned number?

I think my number has been cloned.  I keep receiving messages and calls from numbers asking who I am as they don't have it saved. I legit call about 3 people a month so it certainly isn't me. Has this happened to anyone else? Is there a solution? I r...

Not sure if possible. Sky Router

Thought I would ask a question, not sure if possible.So I have signed up with EE for the 1.6gbps and Smart Hub Pro Wifi 7.Initially due to install this week, but got a new date of 27th June. Wifi is weak, so the fact Im getting a Smart Wifi Pro devic...

Roaming

I have just returned from a cruise and urgently needed to use my data and phone calls while in Cyprus (EU), Greece (EU) and Turkey (non-EU).  In the good old days you could buy a roaming pass BEFORE leaving.  Now you have to wait until you arrive in ...

Roaming pass brought when not needed

Hi all, Please could somebody help me to remove a data roaming pass and get a refund as I was brought a roaming pass whilst logged into my account (which already has a roaming abroad inclusive extra on it) instead of my parents. Therefore, I think ab...

SIM plan ends Dec 2025, Mobile flex is December 2026

Am I still able to end my EE SIM contract in December 2025 and join another provider instead

Cannot link my business broadband SIM

I tried to add my broadband SIM when I got it a few months ago, but it gave an error, so I ignored it. However now I need to do download the bills for the accounts, and I still can't link it. When I try it takes the number, sends the modem a text wit...

You have used all your data - No!

Today, and previously, I receive a message stating that I have used all my data, yet when I log in to EE, it shows that I have plenty left.  This has been happening quite regularly for the past 2 months or more.  These two screengrabs were taken this...

How do I resolve this issue with an iphone ? 

Updating NHS email

My NHS email address has changed, I've tried to create a new account on EE perks but it's saying my details are already registered, has anyone found how to sort this? There's not a massive amount of help anywhere it just keeps telling me to log in!