PUK

[zoedavis1984]

merry Christmas all

how do I enter the PUK code from my previous supplier into my new we phone to keep the number?

thank you

[Northerner · Accepted solution]

Hi @zoedavis1984 

You mean transfer your PAC to EE, if so read here: https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee

Thanks 

[Chris_B]

@zoedavis1984  just to make you aware it can take up to 24 hours to migrate the number and as it’s Christmas it might take longer.   

[bristolian]

References to "24 hours" in porting is inherently misleading, ports take one working day from submitting PAC. The next working day is Monday 29th, PAC submitted anytime now will be treated as submitted Monday 29th for port-in on Tuesday 30th.

PAC is short-hand for Porting Authority Code

PUK is a Personal Unlock Key, for unlocking a SIM when the PIN has been entered incorrectly too many times.