PUK Code only 7 digits

posimmo
Explorer

I need to unblock my sim but the PUK code showing on my account is only 7 digits - the phone will not accept that, says 8 or more are required. Help, please!

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @posimmo 

Welcome to the community.

I recommend speaking to our Mobile Care team so they can check this manually for you.

Chris

View solution in original post

8 REPLIES 8
Christopher_G
EE Community Support Team

Hi @posimmo 

Welcome to the community.

I recommend speaking to our Mobile Care team so they can check this manually for you.

Chris

Thanks for replying, I have spoken several times to them, they sent a new sim card with a new puk number it  didn't work.  I spoke to them again 3 days ago they promised to send another card it still  hasn't arrived, I did stress I need my phone for medical reasons, they were going to call me today but so far I have heard nothing.  

Leanne_T
EE Community Support Team

Hi @posimmo 

I am sorry to hear this, SIM orders can take 2-5 working days to be delivered. 

If you would like to discuss this further, please get in touch with our mobile care team they will be happy to help. 

Leanne.

arrowdog
Visitor

Help puk code please  need puk code

James_B
EE Community Manager
EE Community Manager

Hi @arrowdog,

Welcome to the EE Community. 🙂

Tap here to view your PUK code.

James

Zop1
Visitor

Hi I bloc my sim 

James_B
EE Community Manager
EE Community Manager

Hi @Zop1,

Welcome to the EE Community. 🙂

Tap here to view your PUK code.

James

mattzz
Contributor
Contributor

Hi. Same problem my PUK code (as showing on my online account) is only 7 digits long. Did you find a solution to this?