PUK Code only 7 digits
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03-06-2023 01:39 PM
I need to unblock my sim but the PUK code showing on my account is only 7 digits - the phone will not accept that, says 8 or more are required. Help, please!
Solved! See the answer below or view the solution in context.
Accepted Solutions
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03-06-2023 03:10 PM
Hi @posimmo
Welcome to the community.
I recommend speaking to our Mobile Care team so they can check this manually for you.
Chris
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03-06-2023 03:10 PM
Hi @posimmo
Welcome to the community.
I recommend speaking to our Mobile Care team so they can check this manually for you.
Chris
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09-06-2023 03:12 PM
Thanks for replying, I have spoken several times to them, they sent a new sim card with a new puk number it didn't work. I spoke to them again 3 days ago they promised to send another card it still hasn't arrived, I did stress I need my phone for medical reasons, they were going to call me today but so far I have heard nothing.
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09-06-2023 03:36 PM
Hi @posimmo
I am sorry to hear this, SIM orders can take 2-5 working days to be delivered.
If you would like to discuss this further, please get in touch with our mobile care team they will be happy to help.
Leanne.
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20-08-2023 11:58 AM
Help puk code please need puk code
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20-08-2023 12:07 PM
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21-12-2023 09:06 AM
Hi I bloc my sim
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21-12-2023 09:35 AM
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06-11-2024 12:27 AM
Hi. Same problem my PUK code (as showing on my online account) is only 7 digits long. Did you find a solution to this?

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