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PAC

Lukeproctor
Visitor

‎30-07-2024 04:04 AM

I've just bought a pay as you go Sim card and gave EE my PAC but when I turned my phone on it has a different number. Is that normal, and if so, how long will it take for my PAC to work and my old number to appear? 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎30-07-2024 06:11 AM

Hi @Lukeproctor 

It can take 24 hours. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎30-07-2024 08:25 AM

Port-ins occur normally the following working day after your PAC is submitted, assuming that was before approx 4pm on a working weekday.

If you submitted your PAC on a Friday or weekend, this will therefore occur on the following Monday.