Solved: PAC

Meb197 · ‎22-11-2023

Can someone please help me get a PAC code I am ordering upgrade staying with EE but need to keep my number

XRaySpeX · ‎22-11-2023

An upgrade by definition keeps your existing no. It's just a change of plan on the same no. You won't need a PAC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX · ‎22-11-2023

An upgrade by definition keeps your existing no. It's just a change of plan on the same no. You won't need a PAC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Ianmxwll · ‎23-01-2024

Hi, I am also trying to upgrade and stay with EE, but when selecting 'keep my existing number' the app or web page wont let me continue to check out with out giving a PAC number, even though it's not required.

XRaySpeX · ‎23-01-2024

@Ianmxwll : Why do you think a PAC's not required?

An upgrade by definition keeps your existing no. An upgrade wouldn't be asking you to keep your existing number.

Sounds like you are asking for a new contract, not an upgrade.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Afeesmohammed · ‎08-02-2024

I need my PAC code to order a phone from ee mobile my phone is broken

Katie_B · ‎08-02-2024

Hello @Afeesmohammed.

Welcome to the community.

You do not need to provide a PAC code to complete an upgrade.

Are you being sent a security pin?

Katie