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PAC

reyy
Explorer

‎29-05-2023 05:15 PM

hi, i recently got an EE PAYG sim and i want to keep my old number from SMARTY, and when i try to put the PAC in, it shows this. I put the right number and whatever, but it keeps saying this and i dont know why. Can someone please help me asap, thank you. 

reyy_0-1685376885579.png

 

0 Helpful
3 REPLIES 3
Gareth43
Problem solver
Problem solver

‎29-05-2023 06:18 PM

Yeah that’s a glitch in the system happens quite a lot. Best option would be to ring up if possible and give them you’re PAC code over phone thanks 

G Alston
iPhone 16 Pro Max
0 Helpful
reyy
Explorer
In response to Gareth43

‎29-05-2023 09:10 PM

i would prefer doing it online

0 Helpful
Katie_B
EE Community Support Team
In response to reyy

‎30-05-2023 08:25 AM

Hi @reyy. 

I am sorry to hear this is happening. 

If you are receiving this error our customer care team will need to process your PAC code for you. 

Katie

0 Helpful