PAC code not recognised

D0oleymags
Investigator
Investigator

‎09-08-2022 11:15 PM

Hi,

 

I transferred three BT contracts over to EE on the weekend. The BT adviser gave me three PAC codes for use with our new EE SIM cards. All three PAC codes are not being recognised in the transfer process. Any advice please. 

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎10-08-2022 08:17 AM

Hi @D0oleymags,

 

Welcome to the EE Community. 🙂

 

Could the agent you spoke to have already started the transfer process for you? How are you trying to supply your PAC codes?

 

James

0 Helpful
D0oleymags
Investigator
Investigator
In response to James_B

‎10-08-2022 08:31 AM

Thanks.

Yes that appears to be the case. Spoke to BT this morning but wasn’t aware I had to wait up to 48 hours

Thanks

Sent from my iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to D0oleymags

‎10-08-2022 08:35 AM

No problem @D0oleymags

 

Happy to hear the transfer is underway. 🙂

 

James

0 Helpful