I ordered an e sim as a completely new account and on a different device (I have never used EE before). The process was lengthy but I ended up choosing an esim plan and gave my card and bank details. The person on the phone was really unclear and said the qr code for the esim will come either by email or on your EE account. I didn’t even have an EE account at this point and have not reveived any emails at all. I will give it some time before I call EE again but surely an email should come in instantly? Also the customer service seems to be pretty poor.
