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Number ownership

TeodorMitev
Investigator
Investigator

‎07-11-2022 06:47 PM

Hello,

How long does it take to take ownership of a number? I have spoken to EE representative on Friday 4.11.22 who took all my details and done all checks and he said I will receive a confirmation sms/email in 24 hours. I still haven’t receive any confirmation and do not know if transfer has been done. 

Thanks 

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎07-11-2022 07:43 PM - edited ‎07-11-2022 07:45 PM

@TeodorMitev  Did the original account holder request a change of ownership of that number?   Was you present when that request was as made to accept ownership of that number/contract 
You can not request a change of ownership yourself as your not the account holder. 

 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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TeodorMitev
Investigator
Investigator
In response to Chris_B

‎07-11-2022 08:06 PM

The original account holder requested change of ownership and setup temporary password. When I contacted EE I was asked to verify that password. 

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Chris_B
EE Community Star
EE Community Star
In response to TeodorMitev

‎07-11-2022 08:28 PM - edited ‎07-11-2022 08:29 PM

@TeodorMitev  Ok.  You did it that way.   It should take no longer than 24h it might be worth calling customer services they are still open now ( till 9pm ) 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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