Number not transferring
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08-02-2023 04:56 PM
Hi I am hoping someone is able to help me. I transferred from bt to ee approx 3 weeks ago & I thought all was fine with my phone number however when I send an sms it comes up with the ee phone number which is suppose to have transferred over but when I phone someone it uses the correct phone number (my bt) I have checked my message settings and it only gives me the option to send and receive to the ee number which I don’t use.
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08-02-2023 06:47 PM
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08-02-2023 06:50 PM
I’m using an iPhone 11. Yeah I’m able to receive both calls and make calls. I also receive text messages it’s only when i send a text it sends on a different number.
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08-02-2023 06:56 PM
Thanks @Michelle2304
If you go to Settings, then Phone, does your number display or is it a different one?
If it's a different one, can you change it to your number?
Jon
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08-02-2023 07:02 PM
No it shows a different number, it allows me to change it but won’t allow me to save it. Rather strange it’s only outgoing messages and not calls that displays the wrong phone number.
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09-02-2023 07:45 AM
Thanks for checking @Michelle2304.
If you are unable to change this I would recommend giving us a call and speaking with our technical care team.
It would be great if you could keep us updated here on the community.
Katie
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14-03-2023 01:35 PM
I have the same problem on same phone - Did you get your problem resolved?
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14-03-2023 01:38 PM
I have the same problem
Having made an appointment at the EE store in Moorgate, London I went there today and the staff member was quite rude and knew nothing
Should I ring EE Community Support If so what is the number?
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14-03-2023 01:52 PM
Hi @Jun1nh0,
Welcome to the EE Community. 🙂
Our Customer Care Team will be happy to arrange the transfer of your number if you get in touch on 150.
Thanks
James
