No service

[JennyH79]

Hi,

I moved my sim to an old iphone while my new one is being repaired, it works with Wi-Fi but I can’t get any service from EE

[Christopher_G]

Hi @JennyH79 

Welcome to the community.

Is that phone unlocked to all networks or was it supplied by EE?

Chris

[JennyH79]

Hi Chris,

It was supplied by EE on a contract

[Katie_B]

Thanks for getting back to us @JennyH79. 

Is there another device you could test your SIM in?

Katie

[JennyH79]

No, I don’t have another device

[Katie_B]

Thanks for getting back to us @JennyH79. 

When was the last time this phone was used with an EE SIM in?

Katie

[JennyH79]

28/29 October 2022

[Katie_B]

Not that long ago then @JennyH79. 

This seems a strange one. Are you aware if the phone could be blacklisted or if any bars have been placed on your account?

Katie

[JennyH79]

No, none of the above

[Katie_B]

I would recommend speaking with our technical care team who can complete a full diagnostics for you @JennyH79. 

The team can be contacted on 07953 966 250, alternatively, you could visit your local EE Store. 

Katie