No SIM

AsiaBrowne · ‎20-02-2023

My phone has a SIM card in it and it has never been opened and changed since I got it a year ago. It has now popped up with a NO SIM sign and isn’t letting me call ot receive calls. I have taken it out and put it back in, turned my phone on and off, put aeroplane mode on and off and it’s still not working

James_B · ‎20-02-2023

Hi @AsiaBrowne,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

AsiaBrowne · ‎20-02-2023

I have a pay monthly plan

James_B · ‎20-02-2023

Hi @AsiaBrowne,

Have you tried cleaning the SIM with a dry cloth?

Have you checked the SIM tray for any debris?

James

XRaySpeX · ‎20-02-2023

You have paid EE for it every month over the last year you haven't used it?

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Chris_B · ‎20-02-2023

@XRaySpeX That’s the SIM card slot hasn’t been opened in the last year.

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