New to EE

[RHT2]

Hi i recently purchased EE sim card.

Upon placing the order, I provided the  PAC code for the transfer process. However, I've noticed that more than two days have passed, and the transfer is yet to be completed.

any advice?

[Katie_B]

Hello @RHT2. 

Welcome to the community. 

What date did you provide your PAC code?

Have you received your SIM?

Katie

[bristolian]

....and to add....

If you've received your SIM, which day did you insert it into your phone?

[RHT2]

19 th of December 

[RHT2]

21 st  when the sim arrived bi have inserted the sim for the first time

[Katie_B]

Thanks for confirming @RHT2. 

I would recommend giving us a call on 150 so our customer care team can check the status of your port. 

Katie

[RHT2]

Thanks

[bristolian]

Not sure which of the dates you mention apply to which question, but a PAC is normally actioned the working day after submission. If your SIM was inserted 21/12 before approx 5pm, the PAC would have been submitted then, and your port-in ordinarily completed 22/12.

Any later, and the next working day for port-in will be 27/12

[RHT2]

I will give them a call tomorrow