New sim not working

Astravxr
Visitor

‎24-12-2022 11:13 PM

Hi please can someone help I have got a new sim to put into an older phone of my partners and its saying sim not provisioned for voice? 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-12-2022 11:12 AM

Hi @Astravxr 

It sounds like the SIM is expired. 

Is the SIM PAYG?

Thanks 



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bristolian
EE Community Star
EE Community Star

‎25-12-2022 11:27 AM

How and where did you obtain this new SIM?

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OldSchoolTech
Established Contributor
Established Contributor

‎25-12-2022 01:12 PM

hi @Astravxr 

i repair older phones as a hobby.. there can be many issues with SIM cards in older phones.

My advice is to post make and model of phone here, so we can get an idea of how to correctly insert SIM (and what type it uses). according to @Alex_S SIM cards go into "hibernation" mode, if there is no activity on them, since your SIM is new, you probably just need to activate it correctly.. EE give a helpful guide here:

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-an... 

some tricks to try:

  1. Update android system (assuming you're getting a network signal)
  2. Enable and Disable Airplane Mode. ...
  3. Restart Your Phone. ...
  4. Correctly Insert SIM Card. ... (or re-insert it, so it "sits" properly in SIM tray)
  5. Activate Your SIM Card. ...
  6. Contact Network Provider. ...

i've also seen SIMs start working after (simply) cleaning them (I use a drop of glass cleaner that dries fast and removes surface grease).

best wishes, Old School Tech

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